Hindi · Tamil · Bengali · Telugu
Citizen helpline pickup
Inbound — picks up before transfer to staff
- Listens, captures intent, routes by topic
- Answers basic program FAQs from KB
- Transfers sensitive cases to staff
Industry · Public sector & NGOs
Citizen-scale conversations across languages.
Public sector teams and NGOs use Vocily AI for helplines, awareness drives, and citizen feedback — across the languages communities actually speak.
The problem
Reach is bound by who picks up the phone.
Public-sector helplines and NGO outreach are bound by staff hours, language skills, and call-center capacity. Awareness drives reach a fraction of the target population. Vocily AI multiplies reach without diluting empathy — same script, same compliance, just at scale.
Problem · Solution
What isWhat changes
The problem today
Citizen helplines and outreach programs are bound by staff hours, language skills, and call-center capacity. Awareness drives reach a fraction of the target population — and the ones reached often hear a script in a language they don't fully follow. Feedback surveys depend on a small team calling thousands; data quality drifts under load. Surge events (a deadline, a relief campaign, a new scheme) hit the queue at exactly the wrong moment. Programs end up reporting reach instead of outcomes.
How Vocily AI handles it
Inbound surge absorption
Vocily AI picks up every call during deadline surges, awareness pushes, or relief windows — no caller hits a busy signal.
22+ Indian language coverage
Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Punjabi, Odia, Assamese and more — picked by region or detected live.
Consent-led intake
Every beneficiary call opens with a clear program disclosure and consent capture — stored alongside the recording for transparent reporting.
Empathy-tuned escalation
Sensitive cases (distress signals, complaint language, vulnerable callers) are routed to your staff with the full conversation context.
Per-program reporting
Custom analysis turns every call into structured reportable data — coverage by district, language, gender, and outcome category.
Agents you can ship
Patterns we've seen work for public programs.
Hindi · Marathi · Gujarati
Awareness drive agent
Outbound — at-scale outreach campaigns
- Explains the program in caller's language
- Captures consent and interest cleanly
- Logs structured beneficiary intake
Hindi · Kannada · Telugu
Feedback collection
Outbound — post-program feedback at scale
- Asks structured rubric questions
- Captures verbatim responses
- Produces a CSV-ready record per call
How the conversation runs
Conversation, then action.
Step 01
Define the program
Set the agent's role, language profile, and tools for the program.
Step 02
Run the calls
Inbound helpline pickups or outbound awareness batches.
Step 03
Capture
Beneficiary responses and feedback are captured on the execution.
Step 04
Report
Custom analysis produces the metrics your program needs.
Per-program report
Listen in
A scholarship-awareness call.
Vanakkam. Naan State Education Department-il irundhu pesren. Ungal ponuku scholarship application open aagiyirukku — therinjudhaa?
Hi, I'm calling from the State Education Department. The scholarship application is open for your daughter — did you know?
Illa, theriyala.
Application March 30 vara open. SMS-la link anuparen. Eligibility-kku Class 10 marks kekkanum — venuma?
Captures interest + sends SMS
Aamam, send pannunga.
Illustrative — real call flows run end-to-end inside Vocily AI
Common questions
What teams ask before they switch.
Yes. Each program gets its own workspace, agents, phone numbers, knowledge base, and reporting. A scholarship-awareness team can't see a women's-helpline workspace, and vice versa.