Hindi · Hinglish · English
Inbound qualification
Picks up the first call from a portal lead
- Captures exam, target year, current level
- Answers course pricing from KB
- Books a counsellor slot inside the call
Industry · EdTech & coaching
Counselling calls that scale with your batch.
EdTech teams use Vocily AI to qualify leads, answer parent questions, and book counsellor calls — across the same languages students actually speak.
The problem
Speed-to-lead beats lead volume.
EdTech leads convert when contacted within minutes — but human counsellor teams can't realistically pick up every inquiry in real time, especially across Hindi, regional languages, and parent calls that need patience. Vocily AI picks up the first call so a human can show up at the right one.
Problem · Solution
What isWhat changes
The problem today
EdTech leads decay in minutes. A student fills the form at 10pm; by the time a counsellor calls back the next morning, the family has already explored three competitors. Most counsellors only speak Hindi and English, but the majority of inquiries come from families more comfortable in Tamil, Telugu, Marathi, or Bengali. Parent calls especially need patience, repetition, and trust — qualities that don't survive a counsellor's 60th call of the day. The result is wasted lead spend, inconsistent qualification, and a counselling team that burns out on cold conversations instead of hot ones.
How Vocily AI handles it
Real-time first response
When your lead webhook fires, Vocily AI places the call immediately — the highest-intent window before the family explores the next option.
Vernacular by default
Hindi, Hinglish, Tamil, Telugu, Marathi, Bengali, Gujarati — switched per lead's region so parents get the conversation in their language.
Structured qualification
Exam target, current class, batch preference, decision-maker, EMI fit — captured cleanly on every call as the lead note.
Counsellor calendar booking
Qualified families get a counsellor slot booked inside the same call, with the qualification notes attached.
Parent-tone-aware handling
Slower pace, repeated confirmations, and patient explanations — tuned for parent conversations, not student ones.
Agents you can ship
Agents for the EdTech lifecycle.
From the first inbound to the post-demo nudge — each stage can be its own Vocily AI agent.
Hindi · Marathi · Telugu
Parent conversation agent
Outbound — for parent-led decisions
- Speaks with patience in parent's language
- Explains EMI / scholarship options
- Books a parent-counsellor call
Hindi · Hinglish
Demo follow-up agent
Outbound — re-engages no-shows and warm leads
- Asks objections; logs them by category
- Captures price/timing sensitivity
- Re-books a counsellor call if intent is hot
How the conversation runs
Conversation, then action.
Step 01
Inbound or outbound
Run inbound number pickups for queries and outbound campaigns for follow-ups.
Step 02
Conversation
Agent asks qualifying questions, answers with course KB, and books the next step.
Step 03
Booking
If the family is ready, the agent books a counsellor inside the conversation.
Step 04
Handover
The counsellor receives the qualification notes plus transcript before the call.
Listen in
Form-fill to qualified call in 60 seconds.
A NEET coaching lead fills the form at 10pm. Vocily AI calls back inside a minute.
Hi, I'm calling from XYZ Coaching about your NEET inquiry. 2 minute hai baat karne ke liye?
Haan, batao.
Aap NEET 2026 target kar rahe hain? Currently kaunsi class mein hain?
Captures qualification
12th, yes — 2026 attempt.
Perfect. Hamara crash batch start ho raha hai. Counsellor ke saath 15-min call book kar du? Kal subah 11 ya shaam 6?
Shaam 6.
Done. Counsellor Aman aapko 6pm pe call karenge.
Books counsellor
Illustrative — real call flows run end-to-end inside Vocily AI
Common questions
What teams ask before they switch.
Vocily AI places the call as soon as your lead webhook fires — the window before the family explores the next option. Exact latency depends on your webhook and dialer setup.