Use case · Order verification
COD verification before dispatch.
Confirm COD orders, capture address corrections, and write outcomes back to your OMS through API tools — all in a single call.
The problem
Half of COD RTO is preventable in a 45-second call.
An unverified COD order is a forward shipping cost, a reverse shipping cost, and restocking — for an order that never wanted to happen. A short verification call before dispatch, in the customer's language, cuts the wasted runs.
Problem · Solution
The problem today
An unverified COD order is a triple cost: forward shipping, reverse shipping, and restocking — for an order that often never wanted to happen. Half of Indian D2C RTO is preventable with a 45-second call before dispatch — confirming intent, correcting the address, sometimes converting to prepaid. But brands rarely have the human bandwidth to call every COD before dispatch, and the ones they do call get a hurried agent who skips the address read-back. The buyer in Bhopal who'd happily fix the typo gets a refused delivery instead.
How Vocily AI handles it
OMS-triggered verify call
Your OMS fires a webhook on every new COD order. Vocily AI places the call within minutes — before the order moves to picking.
Address read-back & correction
The agent reads the address back literally and captures corrections character-by-character — bad addresses get fixed before the SKU leaves the warehouse.
Prepaid conversion offer
Where it makes sense, the agent offers a small prepaid incentive and sends a payment link via SMS or WhatsApp inside the call.
Cancellation capture
Customers who never meant to order get a clean cancellation path with a reason code — no failed delivery, no reverse shipping cost.
Real-time OMS write-back
Confirmed, address-updated, cancelled, prepaid — outcomes write back to your OMS in real time so the dispatch queue only sees verified orders.
How the conversation runs
Conversation, then action.
Order placed
Your OMS triggers a Vocily AI outbound call for new COD orders.
API-triggeredConversation
Agent verifies the order and captures corrections.
Write-back
Outcomes write back to your OMS through API tools.
Dispatch
Only verified orders move to the dispatch queue.
Listen in
Pre-dispatch COD verification.
Namaste, BlueWear se hoon. Aapne kal ₹1,499 ka order kiya tha COD pe — confirm kar lein?
Haan, confirm hai.
Address — Plot 4B, Sector 7, Noida 201301 — sahi hai?
Haan.
Done. 3 din mein deliver ho jaayega. Confirmation SMS bheji ja rahi hai.
OMS write-back on confirm
Common questions
What teams ask before they switch.
Configurable — typically runs shortly after the OMS webhook fires, while the order is still fresh in the buyer's mind. Exact latency depends on your dispatch and dialer config.