Industry · Logistics & last-mile
Last-mile conversations that don't waste a driver's time.
Confirm addresses, share delivery windows, capture failure reasons, and reschedule — by talking to customers in their own language.
The problem
Every failed delivery is a paid round-trip.
First-attempt delivery failures in Indian last-mile commonly hit 15–25% — bad addresses, no answer, customer not home. Each is a wasted bike fare and a driver's hour. A 30-second pre-dispatch call clears most of it.
Problem · Solution
The problem today
Every failed delivery in Indian last-mile is a paid round trip — driver time, fuel, vehicle depreciation, and a customer who's now also annoyed. First-attempt failure rates commonly hit 15–25%, and most of it is preventable: bad addresses, customer not home, COD intent that never existed. A 30-second call before dispatch — in the customer's language — clears the easy half. The hard part is making those calls at the scale a dispatch hub runs, in every language the catchment speaks, without hiring a call center.
How Vocily AI handles it
Dispatch-triggered outbound
Your TMS or hub system fires a Vocily AI call automatically when a shipment is queued for dispatch — no manual list to load.
Window confirmation in-call
The agent shares the delivery window and captures reschedule requests, with structured reason codes on every exception.
Address correction capture
When the address is ambiguous or wrong, the agent captures the corrected address and writes it back through your API.
Failure-reason intake
After a failed attempt, the follow-up call captures the real reason (not at home / refused / wrong address) — feeds straight into ops dashboards.
Language per pincode
Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Kannada — picked per delivery region so the driver doesn't lose a customer to a language barrier.
How the conversation runs
Conversation, then action.
Outbound trigger
Vocily AI kicks off calls based on your dispatch schedule.
API-triggeredConversation
Agent confirms address, shares the window, and handles reschedules.
Capture
Reason codes and reschedule requests are captured on the execution.
Operations review
Your ops team reviews any exceptions through the execution record.
Listen in
Pre-dispatch confirmation, 30 seconds.
Hi, calling from BlueShip about your delivery today. Aap address pe milenge 2–5pm ke beech?
Main 4pm tak office mein hoon, fir ghar.
Got it. Address ghar wala same hai — Plot 17, Sector 22? Ya office bhej dein?
Captures correction
Ghar pe hi bhej do, 5pm ke baad.
Done. Delivery 5–7pm window pe schedule kar di. Driver ko bata diya.
Common questions
What teams ask before they switch.
Two patterns: webhook trigger (your dispatch system fires an event, Vocily AI places a call) or polling (Vocily AI checks your endpoint on a schedule). Outcomes write back via REST.