Hindi · English · Marathi
After-hours receptionist
Inbound — picks up when the desk doesn't
- Answers FAQs from your clinic KB
- Checks doctor availability live
- Books visits and confirms by SMS
Industry · Healthcare & clinics
Front-desk conversations, on every channel.
Clinics and multi-specialty hospitals use Vocily AI to answer questions, check availability, capture details, and book visits — without making callers wait on hold.
The problem
Most patient calls don't fit the 10am–6pm window.
Patients call when symptoms flare — after hours, on weekends, during the receptionist's lunch. Calls that go unanswered turn into bookings lost to the clinic next door. Patients who do connect want a real answer in their language, not a hold queue.
Problem · Solution
What isWhat changes
The problem today
A clinic's front desk is its first impression and its busiest bottleneck. Calls peak when symptoms flare — evenings, weekends, lunch hours — exactly when reception is least staffed. Patients who hit a busy signal call the next clinic on the list, and that booking is gone. Multi-specialty hospitals have it worse: callers must be routed by department, language, and urgency, and a single missed handoff costs both the booking and the patient's trust. Manual intake notes are inconsistent, and follow-ups slip when receptionists rotate.
How Vocily AI handles it
24/7 first-line pickup
Vocily AI answers every call instantly, day or night — no busy signals, no voicemail dead-ends.
Live availability lookup
The agent reads real doctor slots from your scheduling system and books inside the call — no callback needed.
Department routing by intent
Calls are routed to the right department or specialty based on what the patient describes, not a phone-tree.
Language-aware intake
Hindi, English, Marathi, Tamil, Telugu, Bengali and more — switched to whatever the patient is most comfortable with.
Urgent-case escalation
Symptoms or sentiment that suggest urgency trigger an immediate transfer to your on-call clinician with full context.
Agents you can ship
Three agents your clinic can ship in a week.
Drop your clinic's services, doctors, and FAQs into a knowledge base — Vocily AI handles the rest.
Hindi · Tamil · Telugu
Visit reminder agent
Outbound — day-before and same-day reminders
- Confirms or reschedules the visit
- Captures cancellation reason
- Updates the calendar through your API
Hindi · Bengali · Gujarati
Lab report follow-up
Outbound — when results need a call
- Confirms patient identity carefully
- Reads next-step guidance from KB
- Books a follow-up consultation
How the conversation runs
Conversation, then action.
Step 01
Patient calls in
The agent greets, listens, and routes the request based on intent.
Step 02
Slot lookup
The agent checks live availability and reads back real options.
Step 03
Booking confirmed
Caller name, contact, and slot are captured and confirmed in-call.
Step 04
Notes to your team
Transcript and outcome are saved for the receptionist to review.
Listen in
After-hours booking, 11pm on a Tuesday.
A walk-in clinic agent handles a parent calling about a pediatrician slot.
Hi, my son has a fever — kya kal subah pediatrician ka slot milega?
...can we get a pediatrician slot tomorrow morning?
Of course. Doctor Mehta is available tomorrow at 9:30am and 11am. Kaunsa time better hai?
...Which time works better?
11am please.
Booked 11am with Dr. Mehta. Patient ka naam aur age bata sakte hain?
Captures booking + intake
Aarav, 6 years old.
Done. Aapko SMS confirmation mil jaayegi. Get well soon to Aarav.
Illustrative — real call flows run end-to-end inside Vocily AI
Common questions
What teams ask before they switch.
No — Vocily AI handles the overflow your receptionist can't (after-hours, weekends, lunch, peak). The receptionist still owns walk-ins, in-person intake, and the calls that need a human touch.