Use case · Automotive dealerships
Inventory intent and test drives, on the phone.
Vocily AI handles inquiries about inventory, captures intent, and books test drives — letting your sales team focus on the showroom floor.
The problem
Showroom phones lose to the showroom floor.
When a salesperson is mid-walkaround with a customer, the inbound phone goes to voicemail — and that lead ends up at the dealer down the road. Vocily AI handles the phone, captures intent, and books the test drive so your team finishes the walkaround.
Problem · Solution
The problem today
Showroom phones lose to the showroom floor every time. When a salesperson is mid-walkaround with a customer in front of them, the inbound phone goes to voicemail — and that lead ends up at the dealer down the road who picked up. Even when calls do connect, the conversation is rushed: salespeople repeat the same five questions (variant, fuel type, EMI, financing, test-drive timing) and qualification slips. Multi-language catchments make it worse — a Tamil-speaking buyer calling a Hindi-only sales line often doesn't get past hello.
How Vocily AI handles it
Always-on inbound pickup
Vocily AI picks up showroom phone calls instantly — your sales team finishes the walkaround instead of running to the desk.
Live inventory KB
Variant, on-road price, EMI, color availability, waiting period — answered from your real inventory file, not from memory.
Intent + financing capture
Variant interest, budget range, financing intent, exchange / trade-in, timeline — captured cleanly on every call.
In-call test-drive booking
Live sales-team availability is read out and the test drive is booked inside the call. SMS confirmation goes out automatically.
Sales transfer with notes
Buyers who want to talk to a salesperson now are transferred with the intent summary already pulled up — no cold start.
Listen in
Test-drive booking from an inbound call.
Aapke paas Creta ka petrol model hai? Kya price hai?
Haan, Creta SX petrol available. On-road price ₹17.4L hai. EMI dekhna chahenge ya test drive book karein?
Captures intent
Test drive Saturday ko.
Saturday 11am ya 4pm — kaunsa better?
4pm.
Booked. Saturday 4pm. Sales executive Arjun aapko Friday confirm karne ko call karenge.
How the conversation runs
Conversation, then action.
Caller asks
Caller asks about a model, EMI, or test drive.
Conversation
Agent captures intent and answers from your inventory KB.
Booking
Test drive slot is booked inside the call.
Handover
Sales gets the notes and recording before the customer walks in.
Common questions
What teams ask before they switch.
You push the inventory file daily (or on every change) via API. The agent's answers reflect what's actually on the lot — no quoting cars that aren't available.